Service and Response Guaranty

In these uncertain times IT Siren brings more certainty to your business. Whether you need us set up a new user or handle an emergency repair, we’ll promptly work on it based on the following guaranteed time table:

Level 1 or as we call it, “Code Red” – company’s bottom line is about to be adversely impacted by an IT-related emergency. Companywide emergencies are rare and very expensive occurrences. We recognize it and will respond within 30 minutes of the initial contact*.

Level 2 – a single user emergency. Core hardware and software failures happen. Our technician will respond within 2 hours to fix employees malfunctioning equipment.

Level 3 – wide array of tasks – hardware and/or software upgrades, adding or deleting users or equipment, etc. will be done as scheduled or at the earliest opening

*Although we do our very best to respond to all of our clients’ needs, Level 1 response time can only be guaranteed to clients utilizing our  Managed Services platform. The reason behind it is that our remote management and monitoring platform allows us to rapidly diagnose the issue while technician is en route to your office.